Return & Refund Policy

Last Updated: 08/12/2026

At TVAMYA, we want you to feel confident when purchasing from us. If you have any concerns about your order, please contact us and we'll be happy to assist.

1. Returns

We accept eligible returns within [7/14/30] days of delivery.

To be eligible for a return, the product must:

Be unused and unopened
Be in its original packaging
Be in the same condition in which you received it
Include the original order details or proof of purchase

For hygiene and safety reasons, opened, used, or tampered skincare products cannot be returned unless the product arrived damaged or defective.

2. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us within [48 hours / 7 days] of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the product and packaging

We will review the issue and, where appropriate, arrange a replacement or refund.

3. Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned:

Opened skincare products
Used skincare products
Products that have been tampered with
Products without their original packaging

4. How to Request a Return

To request a return, contact us at:

Email: support@gmail.com

Please include your order number and the reason for your return.

If your return is approved, we will provide you with the return instructions and return address.

Please do not send products back without contacting us first.

5. Return Shipping

Unless the product is damaged, defective, or incorrect, the customer is responsible for the cost of returning the product.

If the return is due to an error on our part or the product arrived damaged or defective, TVAMYA will provide appropriate instructions regarding return shipping.

6. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method.

Please allow [5–10 business days] for the refund to appear in your account, depending on your payment provider or bank.

7. Late or Missing Refunds

If you have not received your approved refund within the expected timeframe:

Check your bank or payment account.
Contact your payment provider.
Contact us at support@gmail.com if the refund is still not showing.

We will be happy to help you check the status of your refund.

8. Exchanges

We may offer a replacement or exchange for products that arrive damaged, defective, or incorrect.

For hygiene and safety reasons, we generally do not exchange products that have been opened or used.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@gmail.com.

Orders that have already been processed or shipped may not be eligible for cancellation and may need to follow our return process.

10. Contact Us

If you have any questions about our Return & Refund Policy, please contact us: