Last Updated: 08/12/2026
At TVAMYA, we carefully prepare and pack every order so your skincare reaches you safely.
1. Order Processing
Orders are typically processed within [1–3 business days] after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
During product launches, promotions, or periods of high order volume, processing may take slightly longer. If there is a significant delay, we will do our best to keep you informed.
2. Shipping Time
Once your order has been dispatched, estimated delivery times are:
Domestic Orders: 1–7 business days
International Orders: 7–21 business days
Delivery times are estimates and may vary depending on your location, shipping carrier, weather, customs, and other circumstances outside our control.
3. Shipping Charges
Shipping charges are calculated and displayed at checkout based on your delivery location and selected shipping method.
Free shipping: if minimum order amount if applicable
4. Order Tracking
Once your order has been dispatched, you may receive a shipping confirmation email containing your tracking information, where available.
You can use the tracking information provided to follow the progress of your shipment.
5. Incorrect Shipping Address
Please make sure your shipping information is accurate before completing your order.
If you notice an incorrect address, contact us as soon as possible at support@gmail.com.
We cannot guarantee that an address can be changed once an order has been processed or shipped.
6. Delayed or Lost Orders
While we work with reliable shipping providers, delays can occasionally occur.
If your order has not arrived within the expected delivery timeframe, please contact us at support@gmail.com with your order number.
We will help you investigate the status of your shipment.
7. International Orders
International orders may be subject to customs duties, taxes, or other import charges imposed by the destination country.
Any applicable customs duties or taxes are the responsibility of the customer unless otherwise stated at checkout.
Customs processing may also affect delivery times.
8. Damaged Packages
If your package arrives damaged, please contact us as soon as possible.
Please provide your order number and clear photographs of the package and product, so we can review the issue and assist you with the next steps.
9. Contact Us
If you have any questions about shipping or your order, please contact us.